Ever felt overwhelmed juggling your various identities in different settings? You're not alone. Join me as I share my personal experience navigating this challenging aspect of life, exploring the differences between personal and social identities, and how mastering the art of switching between them can lead to a more flourishing life.
We'll dive into the emotional labor involved in managing these multiple identities, especially in customer-facing roles. Together, we'll discuss the hierarchy of identities from macro to micro levels, the challenges of managing customer expectations and company norms, and the damaging effects of excessive emotional labor. Tune in to uncover how finding the right balance can help you better navigate the complexities of your life and maintain a healthy emotional well-being.
